SSP Flags Inc. - Terms & Services
Purchasing an Item:
If there if ever a problem within our website or online stores,
contact us at our toll free number listed in the corner above.
We want to make ordering with us as easy and pleasant as possible.
We appreciate your business. (Please leave a message if our lines
are full, so we can contact you.)
PURCHASING CUSTOM ITEMS: Before an item is put
into production, the design must be agreed upon by both parties, the
customer and SSP Flags Inc. We can work together to get the
desired design layout or it can be supplied by the customer.
An order confirmation approval is required before production of an
item begins, to insure order information and design is met with
complete accuracy. When approval of a design and order
information is met, then the item will be put into production.
After an item is put into production, changes are unable to be made.
The customer has already approved the design and will receive the
already approved design at that time.
**VERY IMPORTANT: Design layouts are created free for our
customers' orders ONLY. Do not request a design layout(s) to
be created unless a purchase is to be made. If a design
layout(s) have been created for a requester, the requester will be
charged $75.00 PER DESIGN LAYOUT if a purchase is not made.
(Even if the color or a minor change is the only change in a design
layout. This change will be considered an additional design
layout.)
Also, if a design needs to be sent to a another company by SSP Flags
Inc for a customer a charge of $75.00 will be charged to the
customer.
The total time it takes to complete the process of the design layout
and production runs on the average of 10 to 14 days business days,
but some items do have a longer process. This date will be in
your order confirmation email for your approval. If a specific
date of an order is needed, please let us know and we will inform
you if the specified date can be met.
PURCHASING IN STOCK ITEMS: In Stock Items can be
purchased through the SSP Flags Inc In Stock Products Store.
ALWAYS CHECK THE NEWS AREA WITHIN THE STORE FOR DISCOUNT CODES
FOR THE SSP FLAGS INC IN STOCK PRODUCT ON-LINE STORE IF YOU DO NOT
RECEIVE OUR MONTHLY SPECIAL EMAIL. Through this store we only have
UPS shipping available. The shipping cost you receive from UPS
is the actual shipping cost they supply online in real time.
We do NOT charge handling fees. Now some items and orders are
required to go UPS for tracking, insurance reasons, etc., but if you
are selecting a low quantity order or an item that does not require
UPS and that will weight exactly a pound or less, please contact us
at our toll free number to see if USPS Priority would be a cheaper
shipping option for you. We do not guarantee USPS shipping,
but they are fairly quick and always sent with delivery
confirmation. We also have readily available flag sets at our
SSP Flags Inc eBay Store. You can also order there if you
prefer USPS Priority for shipping and to order under the eBay
Protection Policy.
PAYMENT OPTIONS: All payments must be made
with United States Currency. We accept Credit Cards, Money
Orders, Cashiers Checks, Personal Checks, and Purchase Orders.
Personal checks are subject to a 10 day waiting period before
shipment of an order. Also, if using a purchase order it must
be faxed or mailed to SSP Flags Inc before production of an item
begins and the contact person is responsible for overseeing the
payment is made if payment is to be completed by a group,
organization or club.
Return Policy:
CUSTOM ITEM RETURNS: If a customer has a complaint it must be
reported to SSP Flags Inc by telephone within 30 days of receiving
the order. Also, a rejected order must be returned to SSP
Flags Inc within 10 days after a complaint has been made and must
not be used. If this policy is not followed the following
terms in the return policy section will be voided. The
customer will be obligated to full balance of order. If an
error is made by SSP Flags Inc a total refund will be made of the
product or a remake of the order will be made and shipped out.
SSP Flags Inc must receive the rejected products back in full
quantity before the remake order is shipped out or refund payment is
sent. The remade order and shipping will be done at the cost
of SSP Flags Inc. Again, the error must be made by SSP Flags
Inc. If the customer made an error in the design or color, a
reorder and all shipping will be done at the cost of the customer.
IN STOCK ITEM RETURNS: If there is a customer
complaint on an item, it must be reported within 30 days by
telephone within 30 days of receiving the order. If there was
an error made by SSP Flags Inc please contact us by our toll free
number, so we can handle the complaint accordingly. If an
error is made by the customer ordering they may return the unused or
unmodified item to SSP Flags Inc within 30 days of the original
order received. SSP Flags must be contacted by telephone
before order is returned for approval. If SSP Flags Inc
approval is not received a restocking fee may be applied. An
order must be returned within 10 days after receiving SSP Flags Inc
return approval. All returns must be sent back with some sort
of tracking. This is for the customers protection, if package
is not received SSP Flags Inc. Customer will receive product
refund only if that is what is advised. Some instances the
customer will receive a full refund. Again, this information
will all be received by the customer when return approval is
received by SSP Flags Inc.
Shipping Costs:
SHIPPING: The majority of shipping done by SSP Flags Inc is
FedEx. This is the only shipping type available in the SSP
Flags Inc In Stock Product Store. When your order is placed
through our In Stock Products Store, and you supply an email
address, you will receive full tracking notifications by email
through FedEx for your order including Shipping Date, Exceptions if
applies, & Delivery. (ALL CUSTOM ITEMS will be shipped through
FedEx as a requirement.) If you want us to use USPS Priority
for your order, because it may be a lower cost for your area, please
contact us at our toll free number. We will be able to give
you that option for small quantity orders for certain products, but
be advised some products and quantities do require FedEx. For
available orders placed by phone, we can run a comparison shipping
option, so you receive the lowest shipping cost available between
UPS & USPS Priority. USPS Priority can only be used with your
approval, because it is not a guaranteed option. USPS Priority
shipping is also available for readily available sets in our SSP
Flags Inc eBay Store. For more information on shipping options
OR if you feel your order is not be calculated correctly, before
completing your order online, please contact us toll free:
877-663-6696
TRADEMARKS & LICENSING
Artwork or other materials submitted by you or your client for our
use in producing an order will be accepted as being in full
compliance with all laws regarding copyrights, trademarks, patents,
licenses, and other similar types of protection. You and your client
agree that, by submitting artwork for our use, these laws will not
be violated and this company shall not be held responsible for
compliance with such laws. If you have any questions or
comments about the above terms and
agreements, please contact us.
